These are signals that identify the manufacturer or that indicate the purity and quality of the precious metal used
The General Directorate of Consumption of the Ministry of Health and Families recalled that the articles made with precious metals (platinum, gold and silver), such as jewelry or watchmaking pieces that are usually acquired on these dates on the occasion of the celebration of the dayof Valentine's Day, they must include a contrast of identification of origin and another official guarantee or contrast.
The Board has explained in a statement that these are signals marked in objects through a punch that identify the manufacturer or import entity in the case of the contrast of origin, or indicate the purity and quality of the precious metal used in manufacturing in manufacturing in manufacturingThe guarantee contrast case.
Regarding the guarantee contrast, it can only be applied by official laboratories or authorized by the Administration to carry out the appropriate essay and the consequent contrast of the pieces.According to the precious metal with which the piece will be manufactured a different mark: a rhombus in the case of platinum, an ellipse for gold pieces and a horizontal rectangle for silver.
In the pieces that are exposed to the public for commercialization, the law of alloy must be explicitly indicated, which indicates the proportion of pure precious metal expressed in thousandths expressed in thousandths.The law is indicated under the expressions 'Platinum of Law' (minimum 950 thousandths), 'Gold of First Law' (minimum 750 thousandths), 'Second Law gold' (minimum 585 thousandths), 'First Law Silver' (minimum925 thousandths) and 'Silver of Second Law' (minimum 800 thousandths).
In no case may denominations be used that may induce error as 'German gold', 'English silver', 'similor' or similar, or use trademarks that may induce confusion with official contrasts.
Objects containing precious metals in lower quantities than established legal laws can only be marketed if they are provided with labels in which their denomination and the precious metal content expressed in thousandths are stated in thousandths.In the case of objects covered with precious metals, such as the so -called championis plated or electrolytic.
On the other hand, from consumption it is recommended when buying this type of products Compare the offer of different establishments to acquire products at a better price or with a better value for money.It is also important to be informed before purchase on the policy of changes and returns, especially if it is a gift.
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It should be taken into account that this policy depends on each establishment and that unless the product hides a damage or deterioration, the company is not obliged to return the money, being able, in this case, to opt for other forms of restitution such as offering a voucherFor the value of the product that has been returned.In the case of online purchases there is the right of withdrawal, which allows, in general, to cancel the contract for a minimum period of 14 calendar days from the date of receipt of the product, without having to claim any reason and without penalty.
COMPRA DE FLORES POR SAN VALENTÍN
The flowers are another of the usual gifts on the occasion of the celebration of Valentine.From consumption it is recommended to order them in advance whenever possible to keep them fresh, to avoid the increase in price that can occur on this date.In addition, it is recommended to compare prices between different establishments and always go to shops where traceability or origin of flowers can be accredited.
On the other hand, the Board has indicated that it is advisable to make purchases in the so -called "neighborhood" florists.Proximity trade "is more sustainable since it reduces transportation spending (both products and people who are going to buy) reinforces the local economy and is usually a fairer type of trade when supplying with its own productions or with suppliersclose ".
Finally, he recalled that when acquiring jewelry, flowers or any other types of products, it is important to keep the invoice or purchase justification, since it is essential for possible claims or returns.
Also, consumption considers that it is recommended, whenever possible, make purchases in establishments attached to the arbitration consumer system, since in this way it is guaranteed that any possible discrepancy can be resolved quickly and free, without the need to go toThe courts.Likewise, remember that all establishments that provide services in Andalusia must have official sheets of complaints and claims available to consumers and users who request them, and exhibit a sign that clearly announce their existence.
Faced with any questions or consultation in terms of consumption, citizens can contact consumption responds, a free general information service to consumer and users, promoted by the Ministry of Health and Families of the Junta de Andalucía.
It is a multichannel service, which can be accessed continuously through the telephone number 900 21 50 80, the 'www website.Consumer.es', del correo electrónico ('Consumer@juntadeandalucia.es'); del perfil de Twitter ('@Consumer'); y el de Facebook ('https://www.Facebook.com/Consumer/').
Advice can also be received in the Provincial Consumer Services of the Territorial Health and Families Delegations present in all provincial capitals, as well as in the municipal consumer information offices (OMICs), and in organizations of consumer and users.
